Shipping, Collections, Deliveries and Returns Policy

 

SHIPPING POLICIES:

In the case of orders that include more than one product, shipping will be carried out when everyone is together. Therefore, the estimated shipping/delivery of your order is calculated based on the product whose estimated time is highest.

Available Carriers:

NACEX | (operates only on business days)

Up to 5 kg costs €7.95;
From 5 kg to 10 kg it costs €9.95;

The cost is automatically calculated based on the total weight of the products in the cart.

Order Receipt Deadline: 24 to 48 working hours after dispatch (taking into account the product with the longest estimated time).

In case of unsuccessful deliveries, this carrier makes 2 contact attempts to schedule a new appointment. If the incident persists, the order will be delivered to a collection point, waiting for you to collect it as soon as possible. After a few days at the collection point, the order will be returned to the sender. At this location, the order can only be collected at the place where it was returned, or request a new shipment, subject to a new payment.

Shipping to Madeira and Azores Islands: upon request

IMPORTANT: Please check for any anomalies. If this occurs, please mention the situation in the document provided by the carrier and within 24 hours formalize the complaint in writing to supportaocliente@fly-baby.net with a description of the incident and photos proving it.

AVEIRO FAST |  Furniture and/or Bulky Pieces Transport

(operates only on business days)

The cost is automatically calculated based on the total weight of the products in the cart.

Pallet shipments: 48-72 working hours after the order is dispatched (taking into account the product with the longest estimated time), without prior notice . To receive your order on a more specific day and time, you can opt for “Service Day”, with an extra payment of €50.00.

Discharges are made at ground level.

Shipping to Madeira and Azores Islands: upon request

IMPORTANT: Please check for any anomalies. If this occurs, please mention the situation in the document provided by the carrier and within 24 hours formalize the complaint in writing to supportaocliente@fly-baby.net with a description of the incident and photos proving it.

 

COLLECTION POLICIES:

There is the possibility of collecting your order simply and free of charge. In this sense, we have the following options available:

Collection in Physical Store:  Located at Avenida da Conduta Nº84, 4435-485 Rio Tinto, Porto and with the following opening hours:

Monday to Friday: 10:00 – 12:30 and 14:30 – 18:30
Saturday: 09:30 – 13:00

Estimated Collection Time: Immediately (during working hours), after our confirmation of the arrival of your product(s) at the store for collection.

In the case of orders that include more than one product, notification that the order is ready for collection will be sent when all of them are collected. Therefore, the estimated collection time for your order is calculated based on the product whose estimated time is longest.

Note: Furniture collections are not carried out in the Physical Store.

 

Warehouse Collection: Located in Travessa do Talhô nº77, 4590-369 Freamunde, Paços de Ferreira and with the following opening hours:

Monday to Friday: 08:00 – 12:00 and 13:30 – 17:30 (by appointment)

Estimated Collection Time: Immediately (during working hours), after our confirmation of the arrival of your product(s) at the warehouse for collection.

In the case of orders that include more than one product, notification that the order is ready for collection will be sent when all of them are collected. Therefore, the estimated collection time for your order is calculated based on the product whose estimated time is longest.

 

DELIVERY POLICY:

FlyBaby Delivery and Assembly (only on business days) (by appointment)

The cost is automatically calculated based on the total weight of the products in the cart.

Flybaby delivers and assembles in the following districts: VIANA DO CASTELO, BRAGA, PORTO, AVEIRO, COIMBRA, LEIRIA, SANTARÉM and LISBON, with prior appointment . When confirming availability, please ensure that the room in the house for which you ordered the furniture is free and clear to receive our products and that both services (delivery and assembly) are carried out successfully.

These services do not include wallpaper application, electrical installations or repairs.

Shipping to Madeira and Azores Islands: upon request

RETURN POLICY:

We do not accept returns of products marked “Online Exclusive”.

We do not accept returns of personalized products, which involve any type of personalization and/or products that contain a specific batch number.

To make a return, you must first analyze the condition of the product. It must be in perfect condition, without signs of use, with labels, in its original packaging and without damage or defects not reported upon receipt.

Furthermore, it must be within 14 days from the moment the order was received. If the conditions are met, you can contact us via email supportaocliente@fly-baby.net , providing your order number, so that the return request can be analyzed.

Products sent without first confirming acceptance of the return will not be accepted and will not be eligible for a refund until the analysis is completed and under penalty of not meeting the conditions and being eligible for a refund of any amount.

In the case of orders, where there is an associated shipment, the return can be made without using carriers, as long as it is made in the same place where it was collected or from where it was sent. If you choose to use a carrier, the value of any shipment cannot be charged to FlyBaby.

For returns that meet the above conditions and are accepted, Flybaby will contact you via email and request the IBAN for refund purposes. The latter will be carried out after receipt of the product and with a bank account already provided, within 14 days. Shipping or delivery and assembly costs are non-refundable.

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